Terms of Service & Commuter Agreement
Gazie Commute Technologies Ltd. • Effective Date: August 28, 2026 • Version 2.1
1Platform Role & Purpose
Gazie Commute Technologies Ltd. (“Gazie Commute”, “we”, or “our”) operates a digital matchmaking software platform designed exclusively to facilitate non-commercial peer-to-peer community carpoolingamong verified private car owners (“Drivers”) and fellow commuters (“Riders”) travelling along the same daily route within Abuja and surrounding residential corridors.
Gazie Commute is a technology matchmaking tool, not a transportation carrier, taxi company, on-demand dispatch service, or employer. Drivers offering spare capacity in their private motor vehicles are independent private commuters sharing journeys they were already making, not commercial taxi operators or public transport providers.
2. Community Carpooling Rules & Operating Constraints
To preserve the non-commercial, community-first nature of the platform and maintain compliance with Nigerian transport and traffic regulations, all participants must strictly adhere to the following enforceable rules:
Drivers may only post journeys they were already planning to make for their own personal, employment, or educational purposes.
On-demand taxi dispatch, street hailing, and real-time hailing algorithms are strictly prohibited. All carpools must be scheduled in advance.
The platform cannot be used for customized private charter, chauffeuring, inter-state haulage, or commercial airport taxi hire.
Commercial taxi drivers, commercial bus operators, and full-time transport operators are prohibited from registering during the pilot.
Drivers must provide verifiable details of their regular daily commute corridor and residential estate, workplace, or institutional community connection.
Passenger payments are strictly defined as “Cost Contributions” to offset a documented share of fuel and vehicle running costs, not commercial fares.
Drivers must not profit from repeated passenger payments. Total contributions collected across all seats cannot exceed the reasonable cost of the trip.
Gazie Commute implements zero surge pricing algorithms. Contributions remain fixed, transparent, and capped regardless of weather or rush-hour demand.
Gazie does not deduct any percentage cut from driver fuel contributions. Commuters only pay a flat nominal match unlock fee (or ₦0 during promotional pilot periods).
To prevent commercial exploitation, drivers are limited to a maximum of two (2) scheduled carpool journeys per calendar day (morning commute and evening return).
The pilot is restricted to verified residential estates, verified corporate corridors, and civil service commuting routes across Abuja.
Drivers are encouraged and permitted to offer seats for free (₦0 Cost Contribution) or arrange reciprocal alternate-day driving exchanges with neighbors.
Gazie Commute calculates and maintains standard fuel benchmark records across all Abuja corridors (e.g. Lugbe, Kubwa, Lokogoma, Apo, Gwarinpa into CBD/Secretariat) to ensure suggested seat contributions remain strictly below prevailing fuel costs and below commercial taxi rates.
3User Eligibility & KYC Verification
- Age & Capacity: You must be at least eighteen (18) years of age and legally competent to enter binding agreements in Nigeria.
- Rider Verification (KYC): Riders must provide accurate legal names, verified telephone numbers, emergency contact details, and a valid National Identification Number (NIN) document/slip.
- Driver Verification (KYC):Drivers must provide a genuine, unexpired Federal Road Safety Corps (FRSC) Driver’s Licence (or NIN), roadworthy vehicle particulars (Make, Model, Color, Registration Plate Number), and routine commute corridor information.
- Gazie Verification Duty: Gazie Commute undertakes a duty of reasonable care to verify submitted credentials against established verification standards prior to granting verified account status.
3Fares, Fuel Cost Offsets & Platform Fees
- Direct Fuel Cost Offset: Seat fares are established by drivers strictly as non-commercial contributions towards fuel and routine running costs. Fares are paid directly between passenger and car owner (via cash or instant transfer) at pickup or drop-off.
- Platform Matching: During the Abuja pilot phase, Gazie Commute matching is 100% free (0% platform commission).
4. Comprehensive Refund & Reversal Policy
In full accordance with the Federal Competition and Consumer Protection Act (FCCPA) 2018, Gazie Commute maintains a transparent, time-bound refund procedure for all platform unlock fees:
4.1 Refund Eligibility Criteria
A commuter is entitled to a 100% refund or free booking pass credit under any of the following circumstances:
The driver cancels the scheduled commute after you have paid the match unlock fee.
The driver fails to arrive at the agreed pickup landmark within 15 minutes of scheduled departure.
The driver alters the departure time or route after confirmation and you cannot accommodate the change.
Duplicate debits, network dropouts during payment, or technical platform allocation failures.
*Note: Refunds are not issued if the passenger cancels without cause within two (2) hours of departure or fails to show up at the designated pickup point.
Email gaziecommute@gmail.com or message WhatsApp at +234 816 473 7221 with your Booking ID / Ticket Code and Paystack Reference.
Requests are formally acknowledged within 2 to 4 business hours, and eligibility verification is completed within 24 hours of submission.
Reversals are credited back to your original bank account / debit card via Paystack within 1 to 3 banking business days, or credited as an instant platform pass upon request.
5Cancellation & Punctuality Standards
- 2-Hour Cancellation Window: To prevent stranding daily commuters, confirmed ride matches cannot be cancelled within two (2) hours of the agreed departure time except in verified force majeure emergencies.
- No-Show & Lateness Policy: Both parties must arrive at the agreed pickup hub on schedule. Repeated no-shows or chronic unpunctuality will result in verification suspension.
6Commuter Safety & Code of Conduct
7. Apportionment of Responsibility & Limitation of Liability
This section sets out the precise division of legal responsibility between Gazie Commute, drivers, and riders under Nigerian law:
7.1 Gazie Commute Responsibilities & Duty of Care
Gazie Commute owes a statutory duty of care to its users and does not exclude or limit liability where it cannot legally do so under the Federal Competition and Consumer Protection Act (FCCPA) 2018 or applicable Nigerian laws. Specifically, Gazie Commute remains responsible for:
- Direct damages caused by Gazie Commute’s own gross negligence, willful misconduct, or fraud;
- Failure to exercise reasonable skill and care in the execution of our identity and credential verification procedures;
- Security breaches of personal data caused by our failure to maintain technical security safeguards required under the NDPA 2023;
- Statutory consumer guarantees that cannot be excluded under the FCCPA 2018.
7.2 Independent Driver & Car Owner Responsibilities
Because private drivers control their own personal vehicles and physical driving decisions, Drivers are solely responsible for:
- Safe physical operation of their vehicle in accordance with the National Road Traffic Regulations;
- Maintaining roadworthiness, valid vehicle licences, road-tax documentation, and third-party motor insurance;
- Direct interactions and physical conduct during the commute.
7.3 General Road Conditions & Third-Party Events
To the extent permitted by law, Gazie Commute is not liable for damages or losses arising from unforeseeable external events outside our reasonable technological control, including unexpected mechanical vehicle failures of private car owners, unforeseen road accidents caused by third-party motorists, traffic gridlock delays, adverse weather conditions, or loss/theft of personal belongings left unattended in vehicles.
8Dispute Resolution & Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
In the event of any controversy or dispute between commuters or with the platform, the parties agree to first attempt resolution through good-faith mediation facilitated by Gazie Commute Customer Resolution Unit. If unresolved, disputes shall be submitted to the competent courts of the Federal Capital Territory (FCT), Abuja, Nigeria.
9. Corporate Identity, Contact & Support
If you have any questions regarding these Terms of Service, liability allocations, or consumer rights inquiries, please contact our Legal & Support Team:
Gazie Commute Technologies Ltd.
CAC Registration / RC Number: RC: 7924018
Registered Business Address: Federal Capital Territory (FCT), Abuja, Nigeria
Official Corporate Email: gaziecommute@gmail.com
Official Support WhatsApp: +234 816 473 7221
For complete details on our data protection safeguards and NDPA compliance, please review our Privacy Policy.